How can we help?

General

How can I contact customer service if I have more questions?

Customer service and customer support can be emailed directly at support@belleubleu.com. Alternatively, we have a contact us form here. Our typical response time is within 12 hours Monday - Friday during office hours.

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

Do you offer gift cards or gift registries?

As of July 2025 we do not offer gift cards or gift registries, however we have a gift sets category for sets that can make nice gifts.

How do you protect my privacy and personal information?

We do not resell your personal information. Please see Privacy Policy for more details.

Do you have a physical retail store?

No, we are an online based e-commerce store headquartered in NJ.

Payments

What payment options do you have?

Belleubleu.com is partnered with Shopify. We use Shopify Payments for all our payment processing. We accept all major forms of credit cards, as well as several other forms of payment:

• American Express
• Discover
• MasterCard
• Visa
• PayPal

What other important payment information I should be aware of?

Other important payment information to be aware of:

• Credit cards are charged after the order is placed.
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Do you offer discounts?

Unfortunately, we do not offer discounts on our products at this time.

Shipping and Delivery

Where do you ship?

We do not ship internationally. We only ship to the United States.

How long will it take for my order to arrive?

We aim to get your items to you quickly, with the majority of orders shipping within 1-3 business days. However, delivery times can vary, and some products may take up to 7 business days to reach you.

What are the shipping costs?

All Shipping is FREE.

Can I track my order online?

Yes, we will provide you with a tracking number after the ordered is processed.

What if I need to modify or cancel an order after I've placed it?

If you've placed an order and the order hasn't been processed, then email us at support@belleubleu.com, and we will cancel the order and refund you.

If the order has been processed and shipped then please return the item within 15 days of receiving the order.

Returns and Exchanges

How do I initiate a return or exchange?

Please email support@belleubleu.com to initiate a return and refund process.

What is your return and exchange policy?

If for any reason you are not happy with your purchase, you may return the item(s) within 15 to 30 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.